Shipping
When will i receive my order?
It takes up to 5 days to fulfill an order, before which it’s shipped out.
The shipping time depends on your location, and it can vary from 5 to 15 business days
Where will my order ship from?
We work with an on-demand order fulfillment companies with facilities operating worldwide.
What do i need to know about ordering internationally?
Shipments outside Europe may incur custom fees depending on the destination country.
The same happens if you are ordering from Europe a product that is manufactured in another continent.
The fee may vary depending on your order value, country limits, and other factors based on the product itself.
End recipient is responsible for these fees.
We highly recommend including your phone number in the order when ordering internationally – this will minimize the risk of an order being lost in transit and make delivery of the order smoother.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbors in case the courier left the package with them.
Pro tip: Package theft is on the rise— If you’re expecting a home delivery and you know you won’t be home to accept it, use an address where you know you’ll be!
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at aniway.portugal@gmail.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but the new order would be at your expense.
